This service provider tried a lot of different ways, but they couldn't convince one customer that she was wrong.
As case worker at an internet service provider, this person had to work with all types of customers. If you've worked in a customer service role for even a day, you'll know that people are not always kind to the person on the other end of the phone. In fact, some people are under the impression that the louder they talk, the better their results will be.
This person, u/JimmyRecard, told a story of malicious compliance that happened when they just could not get through to a customer. It seems like a bad situation all around. The customer couldn't get her internet to work, so she called the provider for help. But then the provider couldn't help her either, and they wanted to charge hundreds of dollars to send someone out to help her. I'd be upset, too if I was her! The OP mentions that the customer didn't seem to be following their instructions to troubleshoot the internet connection. Instead, she just told the OP about her son, who worked in IT, while explaining that she had a brand new router that wouldn't work. There are no winners in this story, just an unhappy customer and a call center worker who really couldn't help her in any meaningful way.
After that, these college kids tried to do their laundry, and failed so badly that their entire school had to evacuate in the middle of the night.
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